Overview
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
Responsibilities
Some of what you will be doing:
- You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
- You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
- Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
- Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
- Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
- Contact health plans and verifies patient insurance information
- You will be making a difference in someone’s life –
How to thrive when working at home:
- Safety
- Choose a consistent work area/office
- Make your area physically safe
- Stay organized
- Personalize your desk!
- Security
- Privacy matters
- Keep it quiet - remember, we are dealing with patients!
- Protect your computer
- Support
- Communicate
- We coach and focus on your performance
- Quality matters
- Success
- Get ready for work!
- Prepare yourself mentally
- Use your resources
- On your break, get outside once in a while
Why Carenet?
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.
Qualifications
We want you to be successful, so these are some of the qualifications required:
- High School Diploma or General Education Degree (GED) required
- Healthcare experience and experience with scheduling appointments and EMR and EHR (Electronic Medical/Health Records) databases (medical assistant, medical front office)
- Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
- Experience with Microsoft Outlook (email) and Word
- Excellent oral and written communication skills
- Excellent demonstration of caring, empathy, and compassion
